GENERAL SERVICE POLICIES

Last updated September 04, 2020

The Quote

Our price quotes and contracts are offered after all requested information & details have been received by our team. We offer a base package and plenty of add-on options to choose from. Accepting a Quote is not a legal Bind & you are not obligated to proceed with booking Hurricane Productions.  A signed contract is a legal bind between the client(s) & Hurricane Productions, LLC.  All client(s) will be held to the highest standard.  If a client wishes to cancel after a contract is signed, he/she will be responsible for all cancellation fees & fines as stated in the agreement.



Communication

By contacting Hurricane Productions, you are agreeing to electronic communication via email, SMS Text, Online Chat, & Phone Calls.  Sometimes an automatic communication will be sent to keep the process moving. All communications will be date & time stamped with additional information.

Please mark our website domain as a safe sender and mark the priority properly to receive messages in your inbox in a timely fashion. 



Third Party Sources

Pricing on third party websites or viewable from any third party sources are considered invalid. Quotes & rates are never guaranteed & are subject to change without notice at any time for any reason prior to signing a contract. Our pricing is based on various conditions. The final pricing may be higher or lower than the initial price offered on the quotation.



DJ Assignment

We sometimes provide multiple events for our services on the same date. Please consult with us to determine which DJ / MC will be assigned to your event. 



​Consultations

We can set an appointment(s) to meet in person, at the venue, by phone/ video call.  Video calls and web-conferencing are available via Zoom. Contact Hurricane Productions for additional information on web-conferencing. A final consultation is required 2-3 weeks prior to the event. All planning forms & timelines are key in completing the planning process.  Your online planning access will be disabled 14 days prior to the event for your DJ to begin putting the music together.



Booking Completion

A booking is not complete until a contract has been signed by all parties and a deposit has been paid. The deposit is typically due within 24 hours after digital signature(s) are captured by the contract.  All events are non-refundable and non-transferable at any time for any reason.



Client Portal

Hurricane Productions provides online portals for granting access to all digital documents of future and past events, including quotes, contracts, and invoices. In addition, you may receive a login to a second portal for planning your event with our digital event timelines & music planners.

Hurricane Productions uses Google Drive for file sharing when the need arises.



Song Requests 

We try hard to accommodate song requests that are submitted at the DJ booth or through our website with the requestor's name, artist name and song title. Some restrictions may apply based on host preference, audience and length of event. 



Privacy Policy

Hurricane Productions will never sell or give away client information or send spam. We only use contact info to offer services for which our current and prospective clients have already expressed interest. Some event photos may appear on our website and/or social media pages. 

Your signature on the contract gives us consent to capture photos & videos at your event for website & marketing purposes.  Read our full Privacy Policy HERE.



Satisfaction Guarantee

We work hard to ensure you have a great experience at your event and are fully satisfied.  Any written reviews submitted are appreciated!

 

(740) 338-4335